WHY 2026 IS THE YEAR OF ETIQUETTE TRAINING:

Return to Office. Gen Z. AI.

Three massive shifts. One critical skill set often overlooked: Professional etiquette.

As teams return to shared spaces, Gen Z becomes the fastest-growing segment of the workforce, and AI reshapes how we communicate...

Human Connection Matters More Than Ever 🤝

WFH & Hybrid Challenges:

🧑‍🤝‍🧑~ 70% of managers report communication breakdowns in remote or hybrid teams
🥱 Misread tone, missed cues, and disengagement are now top productivity blockers

😏 Manager Performance
📢 Nearly 60% of employees say their manager’s communication style directly impacts retention
👌Poor etiquette = poor leadership perception

Multi-Generational Workforce:

5️⃣ For the first time, 5 generations are working side by side
🫡 Different norms around feedback, formality, and responsiveness create friction without shared expectations

AI & Collaboration:

😃 AI tools increase efficiency—but reduce face-to-face interaction
💌 Without intentional etiquette, teams lose empathy, trust, and relationship-building skills

✨ Great manners aren’t about formality—they’re about effectiveness.
They build confidence, clarity, and connection in a workplace that’s moving faster than ever.

If your organization is navigating return-to-work, onboarding Gen Z, or integrating AI, etiquette training may be the missing link.